Privacy Policy

This privacy notice gives information on how we collect and process personal data. This policy may change from time to time so please check with this page to make sure you’re happy with the changes.

Who we are

Sportdoctorlondon (company No 12324439) respects privacy and understands the importance of protecting your personal data.

Our website address is: https://sportdoctorlondon.com

Sportdoctorlondon has registered with the Information Commissioner’s Office (IOC ref no  ZA335502) and has appointed a data protection officer (DPO) who is responsible for overseeing the privacy document. Contact details of the DPO are as follows:

Dr Lorenzo Masci

Email: info@sportdoctorlondon.com

You have the right to make a complaint to the Information Commissioner’s Office if you feel your privacy has been not been protected. However, we would like a chance to deal with your complaint before you approach the ICO.

What data do we collect from you?

We may collect personal data including:

  • Identity data including name, surname, date of birth and gender
  • Contact data including email and phone number contact details
  • Transaction data including payment details from services you’ve purchased from us
  • Technical data including internet protocol, browser type, operating systems and platforms used to access this site
  • Medical data including information about your health which we may use to provide treatment to you

How is your personal data collected?

We use a direct method of collecting data by completing patient information forms by written forms, phone, email or fax. Data can also be collected from the following third parties:

  • Hospital or clinics where you book your appointment
  • Hospital or clinics where you have diagnostic tests requested by us
  • Insurance companies may share information with us to book into our clinics
  • General practitioners, specialists or allied staff who have referred patients

How do we use this personal data?

We will only use the data when lawful. Most common uses of the data include:

  • When we need to perform the service contracted
  • When we need to comply with a regulatory or legal obligation
  • When communicating with you. This may include emails or calls.
  • When we need to contact other health practitioners about your care ie surgeons, physiotherapists, other medical professionals
  • When we need to communicate with a parent or legal guardian

We only use personal data for the purposes for which we collect it. We will contact you if we need to process this data for other purposes.

We may need to share your data with other health professionals who are also providing you with healthcare including your GP, physiotherapist, surgeon, other health services or third party imaging services. We require third parties to respect the security of your personal data.

We will not rent or sell your data to third parties.

How is your data secured?

We have put in place security measures to prevent accidental loss or unauthorised use of your data. We restrict personal data to those employees who need to access this data from work purposes.

Personal information that we store or transmit is protected by security measures and access control.

The following list demonstrates organisational and technological ways we have put in place to secure your data:

  • Staff have been trained in appropriate handling of data
  • Passwords are changed regularly
  • Screens are locked when away from desk
  • Platforms are updated regularly
  • We don’t use systems such as dropbox or hotmail
  • We use Egress switch to communicate data to you or other professionals

We have put procedures in place to deal breaches of data security. We will notify you and the applicable regulatory body when needed by law.

We will only retain personal data for as long as necessary to fulfil the purposes we’ve collected it for. A patient’s file will be retained for 10 years from the time of the end of treatment.

What rights do you have?

You have the following legal rights:

  • You can access your personal data
  • You can amend your personal data
  • You can delete or remove personal data. Note, however, that we may not be able to comply with your request for specific legal reasons, which we will notify you
  • You can object to processing of personal data if you believe it impacts your fundamental rights and freedoms
  • You can request the transfer of data to a third party. Note this pertains to information which you initially provided consent for us to use.
  • You can lodge a complaint to a supervisory authority.

No fee is usually required to access your personal data. However, there may be a fee for repeated or unreasonable demands for your personal information.

To access your personal data, we may need to contact you to help us confirm your identity. This is a security measure to protect your data from unsolicited requests. 

We will try to respond to all your requests within a month. Occasionally, it may take longer than a month due to complex circumstances.

Cookies

Like many websites, Sportdoctorlondon uses cookies. Cookies collect statistical data about your browsing actions but do not identify you as an individual.

Cookies help us make our website work properly, improve the speed and accuracy of the site, allow you to share pages on platforms such as twitter and improve our website.

We do not use cookies to collect personal information or pass on this data to third parties for other uses

You can set your browser to refuse all or some browser cookies. If you disable the cookies, please note that some parts of the website may not function correctly.

 

Mediavine Programmatic Advertising (Ver 1.1)

The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.

Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.

The Website collects the following data using a cookie when serving personalized ads:

  • IP Address
  • Operating System type
  • Operating System version
  • Device Type
  • Language of the website
  • Web browser type
  • Email (in hashed form)

Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.